Intake Specialist

San Bernardino, California, United States Full-time

SALARY RANGE      $14.00 – $16.00/hr

LOCATION               San Bernardino, CA

STATUS                     Hourly (Non-Exempt) – Full-Time (40 hrs/wk) 



Founded in 2009, KEYS is a 501(c)(3) nonprofit organization, private-public partnership, dedicated to enhancing access to supportive services for low-income residents in San Bernardino County.  KEYS provides an array of services including case management to assist families and individuals in accessing existing resources and services within the County.



Under general supervision plan, organize and assist with all phases of screening for homeless or at risk of homeless veterans including but not limited to office activities and communications to support department/location to carry out routine administrative duties as assigned.  Provide responsive and efficient customer service.



  • Performs front office duties by answering the telephone, greeting guests and providing general information regarding Support Services to Veteran Families (SSVF) as required. Refers calls to services providers as necessary.


  • Assists with program screening and assessment, acquires all necessary documentation for an admission. Reviews client files and addresses inquiries.


  • Provides program support through typing and proofreading a variety of documents including general correspondence; prepares purchase requests, applicant/ participant satisfaction surveys, and other forms.


  • Performs data entry into applicable database and prepares information and data for SSVF and other reports; maintains files, schedules, logs, and records; checks and tabulates basic statistical data.


  • Sorts and files/scans documents and records, maintaining alphabetical, index and cross reference files, and analyzes and responds to applicant inquiries and documents file.


  • Supports office by ensuring adequate inventory of office supplies and upon approval, procures needed supplies.



High School diploma or equivalent with training in typing, computer software programs, filing and office practices. Associates preferred.  Equivalent of 2 years general clerical experience with direct public contact preferred.



KEYS provides medical, dental, life and vision insurance options for all full-time employees.  Employees are eligible for enrollment the first of the month following 30 days of employment.  Paid holidays, Vacation and Sick time.


At the time of filing, applicants must show clearly that they meet the minimum requirements.  Based upon information presented in the resume and cover letter, a limited number of candidates with qualifications most representative of the position will be selected for further consideration.



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